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If the goods are damaged or the package is lost, we will compensate you in full.
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Customs Duties Update: No Increase in Your Overall Expenses

Dear Valued Customer,

Starting May 2, 2025, shipments arriving in the U.S. will face significantly higher import duties. To help you avoid these costs, we’ve introduced flexible shipping solutions for orders placed after April 15:

Post-April 15 Order Options

1️⃣ Cost-Saving Shipping (No Tariffs, Extended Transit Time)

  • Orders will be grouped with others into consolidated shipments declared as "low-value glass crafts" to minimize duties.
  • Delivery Timeline: 10–15 business days (7 days slower than standard shipping).
  • Tracking: You’ll receive a UPS/FedEx tracking number upfront, but updates will begin only after the consolidated package clears U.S. customs. We’ll then split the shipment and dispatch your order domestically.
  • Tariff Savings: You’ll pay $0 in duties with this option.

2️⃣ Standard Express Shipping (Faster Delivery, Potential Tariffs)

  • Shipments are sent directly via FedEx/UPS from China (5–8 business days).
  • Note: Individual orders may incur $100+ in tariffs based on U.S. customs valuations. These tariffs are the responsibility of the customer to pay.
  • Customs Notification: The courier service (such as UPS, FedEx, etc.) will typically contact the customer via email, text, or phone to inform them of the duty amount and provide payment options.
  • Your Choice, Your Control: Select your preferred method at checkout after April 15.

Additional Updates

  • Free Shipping Threshold Increase: To offset rising logistics costs, our free shipping minimum will adjust from $200 to $300 starting April 15. Orders below $300 will incur an additional $5–$15 shipping fee, depending on weight.
  • Price Assurance: Despite tariff hikes, our crystal prices will remain unchanged. You’ll only face a slight delay (with Option 1) or optional tariff costs (with Option 2).

Key Takeaways

✅ Order by April 15 to lock in current tariffs and enjoy our existing free shipping policy ($200 minimum).
✅ Post-April 15 orders can still avoid tariffs with our consolidated shipping method, albeit with a 7-day delay.

We’re committed to providing transparency and flexibility during these changes. If you have any questions or need help choosing the best option, please feel free to contact us at service@crystalswholesaleusa.com. We’re here to assist you!