Australia Wholesale Crystals Shipping Guide — Orders, Tracking & DDP Delivery

We understand that reliable shipping and order transparency are critical for your retail business. As the #1 crystal supplier trusted by over 550 retailers worldwide, we are committed to getting your bulk orders to you accurately, on time, and in perfect condition. Whether you are restocking your store, placing a seasonal bulk order, or sourcing specialty minerals and carvings, our fulfillment process is designed to be fast, trackable, and hassle-free.

How Long Does Shipping Take to Australia?

Most orders are prepared and dispatched within 2–4 business days after payment is confirmed. Orders ship directly from our warehouse in China via dedicated air freight, with delivery to Australia typically taking 10–14 business days in total, including customs clearance and last-mile delivery by Toll.

Please note that shipping timelines may be affected by major public holidays in both Australia and China (including Chinese New Year, Easter, and Christmas periods). We recommend placing orders in advance during peak seasons to avoid delays.

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment in real time.

How Do I Track My Order?

After your order ships, a tracking number is sent to your registered email address. You can track your shipment at: 17track.net — Sihai Inc

Tracking information is updated once your package arrives at the Australian agent. If you haven't received a tracking email within 4 business days of ordering, please check your spam folder or contact our support team.

How Can I Check My Order Status After Payment?

Once payment is processed, you can check your order status at any time by logging into your account and navigating to Order History. Order statuses include: Payment Confirmed, Processing, Shipped, and Delivered. For large bulk orders, processing may take up to 5 business days before shipment.

Where Can I Download and Print My Invoice?

After placing your order, you will receive an order confirmation email containing a direct link to download a PDF invoice, which you can save or print for your business records.

What If My Order Is Delayed or Lost?

If your order hasn't arrived within the estimated delivery window, first check your tracking number for updates. If your tracking shows no movement for more than 5 business days, please contact our support team with your order number and we will open an investigation with the carrier on your behalf.

How Do I Place an Order?

Simply browse our catalog, add the items you need to your cart, and proceed to checkout. Payment is processed securely online, and your order will be confirmed immediately via email.

No hidden fees — ever. The price you see is the price you pay. All import duties, customs fees, and international shipping costs are fully covered under our DDP shipping terms. You only pay for the products themselves, nothing more.

Can I Change My Shipping Address After Placing an Order?

Address changes can be accommodated if your order has not yet been shipped. Please contact our support team as soon as possible with your order number and the corrected shipping address. Once an order has been dispatched, we are unable to redirect the shipment.

Still Have Questions?

We’re here to help. Our team is dedicated to making every order experience smooth — from checkout to delivery. If you have questions about shipping times, order tracking, or anything else related to your order, don’t hesitate to reach out. With over 1,900 five-star reviews, our reputation is built on trust, quality, and reliable fulfillment for retailers worldwide.